Refund and Returns Policy
Effective Date: JULY 22, 2023
Thank you for choosing Jetsons Web Design for your web design needs. We aim to provide you with exceptional service and products. However, we understand that sometimes circumstances may arise where you need to return or seek a refund for our services. This Return and Refund Policy outlines the guidelines for such situations.
1. Refund Eligibility:
1.1. Dissatisfaction with Services: If you are dissatisfied with our web design services and believe that we have not met your expectations, please contact us within 7-15 days from the service delivery date to discuss your concerns.
1.2. Service Non-Delivery: In the unlikely event that we cannot fulfill the agreed-upon services, you are eligible for a full refund. We will promptly notify you if such a situation arises.
2. How to Request a Refund:
To request a refund, please follow these steps:
2.1. Contact Customer Support: Reach out to our customer support team via email at support@jetsonswebdesign.com
2.2. Provide Details: Explain the reason for your refund request, providing as much information as possible to help us understand the situation better.
2.3. Resolution: We will review your request and respond within 7 business days to discuss the resolution.
3. Refund Process:
3.1. Approved Refunds: If your refund request is approved, we will process the refund using the same method of payment you used for the original transaction.
3.2. Refund Timeframe: The time it takes for the refund to appear in your account may vary based on your payment provider’s policies.
4. Non-Refundable Items:
4.1. Custom Work: Please note that refunds are generally not provided for custom design work that has been completed based on your specifications and requirements.
4.2. Third-Party Costs: Any third-party costs incurred during the service delivery process, such as domain registrations or purchased stock images, are non-refundable.
5. Changes to Services:
5.1. Modification or Cancellation: If you wish to modify or cancel your service request, please inform us as soon as possible. Depending on the stage of the project, we will discuss the available options, including refunds if applicable.
6. Contact Us:
If you have any questions or need assistance with our Return and Refund Policy, please don’t hesitate to contact us:
- Email: support@jetsonswebdesign.com
- Phone: +1 (240) 883-1001 (Cell & WhatsApp)
We value your satisfaction and strive to provide excellent web design services. Our team is dedicated to resolving any issues promptly and professionally to ensure a positive experience with Jetsons Web Design.